DigiFrames.com - Best Digital Picture Frames.
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Call us toll free 1-888-229-7400


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Frequently Asked Questions

Live Customer Support
Billing Information
Forms of Payment
Shipping and Handling
Processing Your Order
Return Policy
Warranties
Privacy Policy
Security
Terms of Use and Disclaimer
Contact Us

Live Customer Support
Our hours of operation are Monday thru Friday from 9:00am to 6:00pm Eastern Time and our after hours sales team is open Monday thru Friday from 6:00pm to 10:30pm and Saturday and Sunday from 10:00am to 6:30pm Eastern Time. Whether it’s placing an order or answering questions that may help in your purchasing decisions our specialists are ready to assist you. During non-business hours you can contact us via voicemail or send an email. Please leave a clear, detailed message and you will receive a call back the next business day.
Billing Information
  • Billing Address (Name, Address, Phone Number, and e-mail)
  • Shipping Address (Name, Address, Phone Number, and e-mail)
  • Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)

This information is used ONLY for the purpose of processing your order. The shipping address is required in order to ship your order; the e-mail address is used to send your receipt and tracking information; the billing address is needed to verify the identity of the cardholder; and the phone number is neccessary so that we can call you if there's a problem with your order.
Forms of Payment
For online orders via our shopping cart we accept Visa, MasterCard, American Express and Discover. We also accept checks and money orders. Mail your check or money order along with a detailed letter listing the items you would like and the shipping destination.
Shipping and Handling
We offer free ground shipping on all orders within the continental United States. We do not offer free ground shipping to Hawaii and Alaska since this method is not provided by our carriers. For expedited shipping rates please proceed to our shopping cart where you can submit your Name and Address for an instant shipping quote on 3-Day, 2nd Day Air, and Next Day Air.

Please note that delivery time is subject to the ability of our couriers (UPS, FedEx, and USPS) to fulfill their delivery schedule. Digiframes is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.

Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges.

Note: Any changes made to the delivery addresses after shipment will result in a $13 Correction Fee. If the correction will result in the package going to a different State .. customer will be responsible for the Correction Fee plus the cost of Shipping.
Processing Your Order
All orders are processed and shipped within 1-3 business days. In case the product you selected is on backorder, you will receive immediate notification and be given the choice to remain on backorder, substitute the backordered item for another item or cancel the order. All orders go through an address verification system in order to protect our customers and the company against fraud. Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.
Return Policy
Brand New items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 15% restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.

Bulk Packaged items have a 90 Day EXCHANGE ONLY Warranty from date of purchase. Customer should NOT contact the manufacturer for ANY reason associated with these products.

All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 10% penalty fee. (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.) Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer's merchandise packaging. Doing so requires Digiframes to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.

We will not accept items back unless they are returned with the manufacturer's original packaging.

Digiframes is not liable in any way for returned packages that were lost or damaged during shipment.

Please ship returns/exchanges to:
Digiframes
575 Underhill Blvd.
Unit 350
Syosset, NY 11791


NOTE: Due to the fact that Digiframes ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. Digiframes is not liable for packages sent to any address other than our New York, NY address listed above and below.

Please include a copy of your receipt along with a description of all problems you had with the packaged components. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by Digiframes or the customer while processing your return/exchange.

Click Here for Return/Exchange Form.

Warranties
The warranty period of all the products we sell is stated in the product description.

Brand New Items: All brand new items come with at least a 90 day manufacturer's warranty.

Extended Warranties For Digital Frames: In addition to the warranty that already comes with the digital frame, you may purchase 2 year extended warranty service plans on all our digital frames. Extended warranty service plans are honored by Consumer Priority Service Corporation.
Privacy Policy
All information submitted to Digiframes is held private. We DO NOT sell customer data. Some data may be shared with third parties only if you, the customer agrees to participate in offers available through our site. If you accept such an offer, we will disclose your contact and billing information to that third party. All data collected is secured under 128bit Comodo protection.

Email Offer Subscriptions:
Upon placing an order through this Site, you will automatically be enrolled in the Digiframes.com best offers email promotion list based on the billing email address information you have provided, unless you opt-out of receiving such communications. You can withdraw your consent at any time through an email unsubscribe link or by opting-out from our email promotion list by clicking here. This simple opt-out process allows you to unsubscribe if you decide not to receive any further promotional emails from our family of web stores. Furthermore, we will never share any personally identifiable information which you have given to us with any third party marketers. In order to make our email offers more relevant and useful to you, our servers may receive a confirmation when you open an email message from Digiframes.com. In addition, if you have any questions about receiving communications from us you may email us at info@digiframes.com at any time.
Security
Our website is not only designed to make your shopping experience easy, quick and enjoyable, but also secure. Protected by Network Solution's 128-bit secure server certificate, none of our customers' information is released and is all confidential. We DO NOT sell any of our customers' information.
Terms of Use and Disclaimer
Digiframes offers a full range of products produced by a variety of manufacturers. Please note that Digiframes.com does not in any manner allege any affiliation between the manufacturers and our corporation. All products that appear on Digiframes.com are the sole property of Digiframes, unless specified otherwise. Such materials protected by this copyright include, but are not limited to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website. Digiframes’s website is used only for the purpose of shopping on this site, placing an order on this site, or for conducting other tasks associated with shopping or placing an order on this site. By placing an order with Digiframes.com you acknowledge and agree that at no time is Label making any representation or warranty regarding the products purchased by you the consumer.

BY USING THIS SITE AND/OR ANY SERVICES RELATED THERETO, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE AND DISCLAIMER.
Contact Us
Email: info@digiframes.com
Toll free: 1-888-229-7400

*** NOTE *** We strive to provide accurate and reliable information about our products and services. However, human mistakes do happen and we cannot be responsible for any typographical errors and reserve the right to cancel orders due to such occurrences. If you are browsing our site and notice something that may seem questionable (i.e. misspellings or incorrect product information) please be kind enough to send us an email at: errors@digiframes.com. We would greatly appreciate it.